Don't forget the "?"
The Integrated System features context-sensitive help...try clicking on the "?" next to your name onscreen to see a menu of online help topics.
If you need assistance, you can always call Provider
Relations at 213-738-3311.
The HELP DESK (213-351-1335) is
available for technical support M-F, 7AM to 5:30 PM.
After Hours, call the ISD Customer Support
line (562-940-0617)
Read The Help Desk: Two Steps to Success to understand what the Help Desk does and how you can help get the right answer quickly. You can also take a look at the Help Desk Checklist.
After you talk to the Help Desk, you get connected to the experts at EUS! End User Support is the DMH team we set up to help with your toughest IS Issues...Meet the people at End User Support!
Finally, if you have a lot of issues and questions,
call to sign up for a Production Lab.
You'll get one-on-one support and advice from Provider Relations
staff. Bring your issues, your files, and your RSA SecurID token
and we'll work through your problems with you.
213-738-3311 |