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End User Support Profile
Mernilo "Nilo" Liwag worked in the insurance industry for 15 years before coming to DMH a couple of years ago. He also spent 4 years at the VA as a computer analyst, and says that his favorite thing about his job is knowing he's got a satisified customer at the end of a call. Nilo reccommends keeping notes or a log on what you learn about IS, and he says ISChat is a great place to pick up tips. When he's not working Nilo has three hobbies: golf, golf, and golf!
This is Your End User Support Team! END USER SUPPORT is the second tier Help Desk staff responsible for getting you the answers to your IS questions! Your Help Desk call will be routed to them if the issue can't be answered by regular Help Desk workers.
First Row: Rosie Galaviz, Ivan Hernandez, Neisha Casasola, Suzanne Bjork (Manager), Second Row: Nilo Liwag, Elaine Cutno, Radmillia Jearman, Third Row: Odre Miller |
